The Analystis responsible forensuring that Facilities, Security, Safety & Sustainability systems effectively support the department’s operationaland reporting needs. This positionis responsible forbusiness-side governance, data integrity, process execution, and user support of platforms such asArchibus.

The analyst supports operations including but not limited to work reception, work order management, occupancy management, and space planning. The analyst evaluates operational requirements,identifiespractical system solutions, manages and improves data accuracy, andproactivelysupports efficiency improvements within defined workflows in Facilities, Security, Safety & Sustainability. While the role collaborates with ITBRMsand vendors, itoperatesas the business representative, ensuring that technical work aligns with operational priorities and real-world workflow needs.

Responsibilities

Support, Maintenance & Data Integrity

• Maintain departmental systems, includingArchibus, fromabusiness operations perspective

• Own data integrity, auditing, validation routines, and operational accuracy

• Investigate root causes of data issues andassistin implementing corrections

• Coordinate with IT or vendors only for technical escalations, whileretainingresponsibility for clearly communicating business requirements, priorities, and desired outcomes

System Optimization & Departmentwide Support

• Support analysis of operational processes and assist in identifying system-supported improvements

• Partner with the Facilities & S3 data analytics team in support of their data analysis, dashboards, reports, and insights tailored for operational decision-making

• Serve as a super user of departmental systems,assistingwith configurations, permissions, andfoundationaltasks

• Identifyand documentpotential new use cases forArchibusand other systems

• Maintain a clear understanding of the capabilities, limitations, pros, and cons of all systems used within Facilities & S3;under management direction, supportstakeholdersin evaluating solutionsfor any given operational requirement

Training, Documentation & User Support

• Write and update documentation of processes and procedures related to systemprocessesworkflowsand data integrity

• Provide training and develop clear, business-focused documentation, user guides, and reference materials

• Supportuseronboarding and ongoing user education, ensuring consistent and effective system usage

• Promote operational best practices and reinforce workflow standards across all system users

Solution Design, Testing & Implementation

• Gather requirementsfrom business stakeholders and document needs formanagementreview

• Translate departmental needs into clear functional specifications and workflow recommendations

• Coordinate and documentbusiness-side testing, validation, and acceptance of new features or enhancements. Provide input on proposed solutions focused on operational impacts and testing observations

Liaison With IT, BRM, and External Vendors

• Represent business operations in all interactions with ITBRMsand third-party vendors

• Ensure that technical teams understand operational contexts, constraints, andobjectivesbefore implementing changes

• Follow established change-control processes, testing requirements, and rollout steps; escalate compliance concerns to theappropriate manager

• Trackenhancement requests and system issues;participatein andprovide documentation and business context for roadmap discussionsled by management

Advocacy & Business Enablement

• Support ongoing improvements in system usage and adoption; collect user feedback formanagementreview

• Assistin evaluating new toolsand system capabilities

• Document user needs, test results, and operational impacts formanagementevaluation.Identifyand pursue opportunities for other areas of the department tobenefitfromArchibusand related systems

• Supportcontinuous improvement in system adoption,utilization, and business value

Project Participation

• Represent business operations in cross-functional projects, ensuring system and workflow decisions reflect real operational needs

• Provideoperational insight throughout planning, testing, rollout, and stabilization phases

• Document outcomes, testing results and observations as requested;assistwith post-launch follow-up tasks